Below you will find some frequently asked questions about payments and financing. If you have any further questions, please contact one of our personal shoppers and they will happily help you through the process.
At MiaDonna® we offer secure checkout options where you can purchase with confidence using your Visa, MasterCard, Discover or American Express. We also accept payments via PayPal for your convenience and security.
1. FINANCING -
We offer great financing services through Paypal for your Engagement Ring purchase. The PayPal Extras MasterCard gives you all the security and convenience you’d expect from PayPal and MasterCard. Get a 30-second credit decision and if approved start shopping immediately by using the PayPal check out option at MiaDonna.com
2. All Major CREDIT CARDS -
MiaDonna & Co.® proudly accepts all major credit cards, including the financing option through our partners PayPal Extras MasterCard.
3. LAYAWAY -
If you would prefer to split your Engagement Ring purchase into more than one payment or spread out your payments over the course of a few weeks, MiaDonna® offers an exciting Layaway Program. Click Here to learn more about the MiaDonna & Co.® Layaway program.
4. BILL ME LATER -
At MiaDonna® we offer secure checkout options where you can purchase with confidence using your Visa, MasterCard, Discover or American Express. We also accept payments via PayPal.
When will my credit card be charged?
After you make your purchase a MiaDonna® Customer Service Specialist will verify your purchase and manually process your payment. All payments are typically captured within 48 hours.
Declined order troubleshooting
When a card comes back declined, yet there is enough money in your account, it is most often due to a security that your bank has put into place. Typically the security is that you cannot purchase via the web over a certain amount (usually it is $1000) or your bank has a security where you have a daily spending limit on your card (this varies). We have found that all you need to do is call your bank and let them know that you are trying to make a purchase over the web, give them the amount and they can release the securities on your card, so you can process your order without any further troubles.
Is it safe to order online at MiaDonna.com?
We have taken many precautions to ensure that every purchase made at MiaDonna.com is secure and safe. Every order we receive is manually verified/captured and we do not store credit card numbers for your security as well as ours.
Your purchase(s) are also secured by THAWTE and we use Secure Socket Layering (SSL), the latest industry standard encryption technology that ensures safe internet transmission of your personal information. Through SSL encryption the certificate assures that your information is kept private. We also use MAXMIND, a geolocation and online fraud prevention system, which means we are certified as providing the highest level of protection to our shoppers.
While we have taken every single measure possible to protect and secure your transaction though MiaDonna.com, if for any reason you are not comfortable with our internet checkout options, please give us a call and one of our fantastic Customer Service Specialists would be more than happy to help you process your payment over the phone. 1-866-99-MY MIA (1-866-996-9642) - office hours are M-F 9am-3pm (PST)
Will I get tracking information when my order is shipped?
Yes, when your order is shipped you will get a conformation email with your UPS (domestic), FedEx (International) or USPS (Military) tracking number. Please keep in mind that each ring is hand crafted to order and it can take up to 10 business days to complete, so the conformation email we send letting you know that your order has shipped may not be sent for up to 10 business days from the day you place your order.
MiaDonna® Layaway Program
MiaDonna & Co.® is happy to offer in-house Layaway to accommodate Engagement Ring or Wedding Ring purchases for our luxury MiaDonna® jewelry.
Go shopping now for the perfect Engagement Ring, Wedding Ring, Bridal or Anniversary Gift - then concentrate on planning the perfect way to give it to your loved one...your jewelry will arrive just in time!
- GO SHOPPING!
It's time for you to pick the dream ring!
- SUBMIT YOUR REQUEST FOR LAYAWAY:
To take advantage of the MiaDonna® Layaway Program, please email a MiaDonna® Layaway Specialist with the details of your layaway purchase. We will need to know which Engagement Ring or Wedding Ring you are most interested in and which program meets your needs. Once we have received your request we will be in touch with your payment due dates and estimated delivery date. To begin the Layaway process we will need to share a phone call with you to finalize your payment plan. There is no obligation to purchase by emailing your request.
- YOUR CREDIT CARD WILL BE CHARGED IN YOUR DESIRED TIME FRAME.
Four week plan - Total of 3 equal payments (Deposit plus a payment every 2 weeks, dates are pre-determined)
* Only available for purchases over $1500.00
Eight week plan - Total of 5 equal payments (Deposit plus a payment every 2 weeks, dates are pre-determined)
* Only available for purchases over $1500.00
Twelve week plan* - Total of 4 equal payments (Deposit plus a payment every 4 weeks, dates are pre-determined)
* Only available for purchases over $2000.00
** Payments are automatically charged on the pre-determined dates - payments will not be accepted over the phone, other than to pay off the remaining balance
- SHIPPED TO YOU!
Upon your last and final payment, your jewelry will be shipped to you via highly insured, signature required, UPS 2-day air (USA domestic).
* We will begin crafting your ring upon receipt of your second to last payment.
** Once your Layaway plan has been finalized and your deposit has been received - you cannot change the pre-determined payment date or payment amount. However, you can pay off your balance at anytime.
** Cancellation Policy: If for any circumstance you cancel your layaway prior to full payment, MiaDonna will refund you 90% of the total dollar value captured to-date. 10% of the total dollar value paid prior to cancellation will be retained by MiaDonna as an opportunity cost.
Please contact one of our
Layaway Specialists and they will happily help you through the process.
Financing with PayPal
Apply today for the PayPal Extras MasterCard, you can use your PayPal Extras MasterCard online and in stores.
- No annual fee
- 30 second credit decision - shop online without waiting for the card to arrive
- Reward points for purchases
- Personalize it with your own design
- It can be use anywhere MasterCard is accepted
- You can use it to get money at any ATM that accepted MasterCard
To apply for a PayPal Plus Credit Card:
- Click Here.
- Click "Apply Now."
- Log in to your PayPal account or create one.
- Complete the application.
- If you agree to the terms, click "Accept and Submit."
Please contact the PayPal Credit Service Center for information regarding your PayPal Extras MasterCard. PayPal Extras MasterCard: 866-300-6432.
- Once you're approved instantly approved online, the card is linked to your PayPal account and can be used for PayPal payments, purchase immediately with at temporary credit limit.
- PayPal will send you a welcome kit containing your PayPal Extras MasterCard within 7-10 business days after you're approved. Activate your card to use your full credit limit.