How long does it take to create a custom ring?
It takes a minimum of 15 business days to produce a custom ring. However, on average they are complete within a month from commencement. If you have a deadline, we recommend ordering no later than a month in advance.
Is it possible to put a rush on a custom order?
This will depoend on the design and specifications. To find out, simply submit your design requirements and delivery deadline via our online form. A custom design specialist will be in contact to confirm your delivery date is doable.
Can you replicate a ring from an image?
Creating an exact replicate is extremely difficult. However, we employ some of the most talented designers in custom jewelry, which makes it possible to get extremely close-to-identical. And, of course, the more images and examples of angles you have, the better.
Can you make a designer engagement ring?
The jewelry industry is very sensitive when it comes to copyright and we respect other jewelers' right to protect their intellectual property. We will not replicate any part of a copyrighted design as this would be deemed copyright infringement.
Will I receive a wax model of my ring?
Unfortunately, no. We do not send out wax models of custom rings for viewing because they are incredibly delicate in nature and cannot by shipped without high risk of damage. In additions, most of the custom rings we make are produced using CAD (Computer Aided Design). CAD is, by and large, the best tool we have in jewelry to create high quality, accurate custom pieces. The advantage of CAD for the customer lies in the fact that you get to see an accurate virtual model of the peice prior to authorizing its fabrication. Plus, the CAD is easier to adjust, should you request any minor changes.
Can you make changes to my CAD before the ring is cast into metal?
Absolutely! Before approving your imagery, you'll have an opportunity to make small adjustments. Major design changes may incur an additional fee. However, any costs will be presented for approval prior to proceeding. Please note, additional design fees are non-refundable.
How much more is a custom ring than a standard ring?
All things considered, a custom ring does not necessarily cost more than a standard ring. You can work one-on-one with your custom design specialist to create a design that fits within your budget. However, unlike standard rings, a custom ring does incur a one-time CAD fee of $350
Can I return or exchange my custom ring?
Unfortunately not. Custom designed jewelry is not eligible for return.
Can I cancel my custom order after it has been placed?
Yes, if you decide to cancel your order after your CAD has been received (approx. 5 business days from the time we receive your deposit), we will happily refund your deposit less the $350 CAD fee.
Do you only make custom rings? Can I custom design earrings or a pendant?
Absolutely! Our custom design team can help you custom design and create any fine jewelry such as earrings, pendants, necklaces, bracelets, or even cufflinks for the groom. In all instances, the CAD fee will be $350.