What is your return policy?

Customer satisfaction is a core value at MiaDonna & Company which is why we offer an easy 30-day return policy free of restocking fees.

If you are not 100% satisfied with your order, you can return it in its original condition within 30 days of the date of delivery for a no-questions-asked refund or exchange. Please note the following items cannot be returned:

  1. Custom orders
  2. Sale items
  3. Any item(s) with custom engraving

You must request your return authorization AND ship your jewelry back to us within this 30-day return period in NEW, UNWORN condition with:

  1. The return policy tag still attached & untampered with

  2. Original invoice

  3. Guarantee card

We do not refund shipping or appraisal card costs since shipping is free on all domestic purchases. You will be refunded the purchase amount minus $25.00 original shipping fee. We do not refund grading cards.