Why is my order getting declined?
When a card is declined, yet there is enough money in the purchasing account, it is most often due to security measures that the issuing bank has put in place. Many credit institutions put a daily purchase limit on debit and credit cards to avoid the risk of fraud. This amount will vary from institution to institution.
To resolve this issue, all you need to do is call your bank and let them know that you are trying to make a purchase over the web. Provide your bank with the amount of your purchase, the name of the company you are purchasing from, and request they adjust the daily limit or release enough funds for the purchase.
If your daily limit is not the cause of decline, please double check your billing address matches that on file with your financial institution, and that there are no typos when entering this information at checkout.
If you still have issues processing your order, please call us on 1-866-996-9642 or live chat us from the link provided on this page, and we'd be more than happy to assist.