Yes, all orders delivered within domestic USA will receive FREE 2 day UPS shipping with full insurance. International orders are shipped via Fedex with full insurance for a minimal flat rate fee:
International - $50
Canada - $40
Hawaii & Alaska - $30
Q - How will I know my order has shipped?
As soon as your order is shipped, you'll receive an email confirmation that includes your order tracking code.
Q - How long will it take for my ring to ship?
It will take 10 days to handcraft your jewelry and 2 days for delivery. Exceptions will apply for Custom and International Orders.
Q - Will I need to sign for my order?
All orders require a signature from a person 21 years of age or over.
Q - When will my credit card be charged?
Every order is verified manually. This process is normally completed within 48 hours.
Q -What are my payment options?
Visa, Master Card, American Express, Discover and PayPal.
Q - Are there any extra fees?
No, we do not charge additional fees.
Q - Is my personal information secure?
All online credit card transactions with MiaDonna.com are secure.We do not store credit card numbers. We use a 128-bit encryption Secure Socket Layering (SSL), the latest industry-standard encryption technology that ensures safe Internet transmission of your personal information.You may also purchase online merchandise by calling us at 1-866-996-9642 (local: 503-336-1581) during office hours.
Q - I don’t see the stone size or stone shape I want?
There is a good chance we have what you are looking for, please call us at 1-866-996-9642, email your request to firstname.lastname@example.org, or LiveChat us.
Q - Can I modify this ring?
Depending on the ring style, certain modifications can be made. For example: Gemstones in place of diamond side stones or lower the head etc. We can also custom design anything you can dream of. Please call 1-866-996-9642 or email your request to email@example.com.
Q - What metals do you use?
Eco friendly recycled solid 14K gold and 18K gold in White, Yellow and Rose. Pure 950 Palladium and Pure 950 Platinum.
Q - What are my side stone options?
All accenting diamonds under sizes .20 carat are recycled earth-mined diamonds in G/H color. If you would like to substitute these for Lab Created (grown) Gemstones Rubies, Sapphires, Emeralds and Alexandrite or super premium AAAA Cubic Zirconia in white or a variety of colors please contact us at 1866-996-9642 or firstname.lastname@example.org.
Q - What is a Simulated Diamond Hybrid®?
The Diamond Hybrid® is a simulated diamond created using a form of patented man made diamond infused on top of a crystal core. Learn more.
Q - What is a Man-Made Diamond?
Man-Made Diamonds are real diamonds made in a modern-day lab environment by mimicking the natural growing process of a diamond. These diamonds are pure Type 2 crystallize carbon that possess the same physical, optical and chemical properties of earth mined diamonds. Learn more.
Q - What are Lab Created Gemstones?
MiaDonna's line of Lab-Created gemstones are the highest flux-fusion quality gemstones available. They are created with the identical physical, chemical, and optical properties to earth-mined gemstones. Learn more.
Q - What are the Guarantees and Insurance Policies offered?
We offer a complementary unintentional damage Insurance Policy as well as a limited Lifetime Guarantee on the Diamond Hybrid®. For more info on our policy’s please click here.
Q - What is the 15 day "In Your Hands" trial period?
If for any reason you are not satisfied, you can return any unworn item free of custom engraving, alterations and/or custom orders in its original condition within 15 days of the date of delivery for a no questions asked refund or exchange. Unaltered Sale items can be exchanged, but are not eligible for return. Please note, items that have had the security tag tampered with or removed will not be eligible for return or exchange. Learn more.
Q - How do I make a return?
All returned merchandise must be in new, unworn condition with:
The return policy tag still attached with no visible evidence of tampering.
Original Invoice & Certificate.
We do not refund shipping or appraisal card costs, since shipping is free on all domestic purchases you will be refunded the purchase amount minus $25.00 original shipping fee. Once you have requested a refund you will receive an email with a list of full instructions to complete the process.
To make a return, please call 1-866-996-9642 or email us at email@example.com to request your Return Authorization Code.