Our Process

Designing your dream custom engagement ring or wedding band shouldn't be hard. It should be straight-up simple!

Here's how our simple 3-step custom design process works:

Step 1. Getting your completely custom quote

Simply fill out the online request form at the bottom of this page, and within 24-48 business hours, one of our amazing custom design specialists will contact you via email with an initial pricing estimate. Once approved, your estimate is refined and a final quote is provided via email. Your final quote will be valid for 30 days. Please note, our custom designed rings typically start at $1,000.

Once you're ready to get started, simply accept the custom quote via email or in person at our Portland, Oregon showroom. Your custom design specialist will provide you with a payment link for the upfront 50% deposit required to kick-off the design process. If you'd like to finance your order through Affirm over 3, 6 or 12 months, please let us know so we can provide a link for the entire purchase amount.

Step 2. Designing your dream ring

The design phase starts with a collaborative discussion whereby we gather the specifics of your custom design. We consider your visual inspiration and references (images, sketches, etc.) as well as product specifics such as center stone type, metal type, ring size, and accenting stones, in order to gain a thorough understanding of your vision.

From this, a computer aided design (CAD) is created and sent to you via email for review and approval. It is at this stage of the process that you'll have an opportunity to make minor adjustments and tweaks to the CAD before we begin handcrafting your ring. Any major design changes may incur additional fees which will be assessed on a case-by-case scenario.

Step 3. Handcrafting the ring

The final phase of the custom design process is to bring your approved CAD to life. Using only the finest recycled solid Gold, 950 Pure Platinum or 950 Pure Palladium, from refineries that represent our commitment to the earth, we handcraft your setting in preparation for the addition of center and/or accenting stone(s).

Our master jewelers will finalize the crafting process by setting stones and polishing your finished piece until perfection is achieved. The jewelry is thoroughly inspected by both the master jeweler and our quality assurance team before being shipped to your door.

Your custom fine jewelry will be completed in under 4 weeks.

Free Estimate Yes
CAD Fee $350
Deposit 50% of total
Crafting Time 15-day minimum
Minimum Cost $1,000
Limitations None
Conflict Free Yes
Frequently Asked Questions

How long does it take to create a custom ring?

It takes a minimum of 15 business days to produce a custom ring. However, on average they are complete within a month from commencement. If you have a deadline, we recommend ordering no later than a month in advance.

Is it possible to put a rush on a custom order?

This will depoend on the design and specifications. To find out, simply submit your design requirements and delivery deadline via our online form. A custom design specialist will be in contact to confirm your delivery date is doable.

Can you replicate a ring from an image?

Creating an exact replicate is extremely difficult. However, we employ some of the most talented designers in custom jewelry, which makes it possible to get extremely close-to-identical. And, of course, the more images and examples of angles you have, the better.

Can you make a designer engagement ring?

The jewelry industry is very sensitive when it comes to copyright and we respect other jewelers' right to protect their intellectual property. We will not replicate any part of a copyrighted design as this would be deemed copyright infringement.

Will I receive a wax model of my ring?

Unfortunately, no. We do not send out wax models of custom rings for viewing because they are incredibly delicate in nature and cannot by shipped without high risk of damage. In additions, most of the custom rings we make are produced using CAD (Computer Aided Design). CAD is, by and large, the best tool we have in jewelry to create high quality, accurate custom pieces. The advantage of CAD for the customer lies in the fact that you get to see an accurate virtual model of the peice prior to authorizing its fabrication. Plus, the CAD is easier to adjust, should you request any minor changes.

Can you make changes to my CAD before the ring is cast into metal?

Absolutely! Before approving your imagery, you'll have an opportunity to make small adjustments. Major design changes may incur an additional fee. However, any costs will be presented for approval prior to proceeding. Please note, additional design fees are non-refundable.

How much more is a custom ring than a standard ring?

All things considered, a custom ring does not necessarily cost more than a standard ring. You can work one-on-one with your custom design specialist to create a design that fits within your budget. However, unlike standard rings, a custom ring does incur a one-time CAD fee of $350

Can I return or exchange my custom ring?

Unfortunately not. Custom designed jewelry is not eligible for return.

Can I cancel my custom order after it has been placed?

Yes, if you decide to cancel your order after your CAD has been received (approx. 5 business days from the time we receive your deposit), we will happily refund your deposit less the $350 CAD fee.

Do you only make custom rings? Can I custom design earrings or a pendant?

Absolutely! Our custom design team can help you custom design and create any fine jewelry such as earrings, pendants, necklaces, bracelets, or even cufflinks for the groom. In all instances, the CAD fee will be $350.

What our custom customers are saying

“We cannot begin to express our appreciation for such a smooth transition and beautiful ring. Your team truly exceeded our expectations.”

- Lissette & Christopher

What our custom customers are saying

“It looks amazing! Thank you for all of your hard work and patience through this process. Please thank everyone else for me as well. From CAD designers to the jewelers, you can tell that everyone really put a lot of effort into making this!”

- Chuck

What our custom customers are saying

“As a guy buying jewelry I always wonder if I am being taken advantage of, and while I felt the price was more than I might have liked to pay I was very very happy with the result and my girl was over the moon about it.”

- Brian

What our custom customers are saying

“You guys are truly amazing! My dream ring has come true because of your great product as well as the great service on all levels! Thank you!”

- Avielle

What our custom customers are saying

“I just wanted to say a huge thank you for helping my fiance and I create my dream engagement ring! It is absolutely stunning and really one of a kind. It is certainly different to all of the jewellery chain store rings! I love, love, LOVE it!”

- Jodine, Australia

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