30-DAY RETURN POLICY: We are confident that you will love your MiaDonna jewelry, however, if it is not exactly as you imagined, you can return or exchange it with no restocking fees within 30 days of the delivery date. Only one item returned or exchanged per customer.
SHIPPING: After we handcraft your jewelry (10-15 business days), you will receive an email with shipping tracking details. Someone over the age of 21 will have to be present to sign for the package and all orders are shipped in a discrete 8 x 10 cardboard shipping box. Orders shipped within the continental United States receive free, highly insured, UPS 2-day shipping. International orders are shipped with highly insured FedEx International Priority shipping. International shipping timelines vary on location and local customs.
As a certified B Corporation, we have met and exceeded the highest social and environmental performance standards to empower and support diamond mining communities, global societies and the earth. See what we are doing.
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We ship domestically to all 50 States in the U.S. and Internationally to over 30 countries around the world. We commonly ship to Canada, UK, France, Germany, Switzerland, Italy, Australia, New Zealand and many others.
If you are not 100% satisfied with your order, you can return it in its original condition within 30 days of the date of delivery for a no-questions-asked refund or exchange. Please note Custom Orders, Sale Items, and any item with Custom Engraving cannot be returned. View full policy.
Yes! We have a retail store located opposite Washington Square Mall in Portland, Oregon. Stop in and enjoy a glass of wine or a beer while shopping. Our non-commissioned Personal Shoppers will help you find the best quality diamond at the best price. We encourage you to make an appointment (but appointments are not required) so we can make sure we have what you are looking for in stock and ready to show you. Click here to schedule your private appointment.
Absolutely! We offer a complimentary Home Try-On Program that lets you try before you buy in the comfort of your own home. Choose 4 ring styles and we'll pack them up and ship them out for free. You'll have 7 days to view the rings. Once you've picked a winner, simply pack them up and ship them back. A $100 security deposit will be charged when you place your Home Try-On order and it will be fully refunded when the items are returned undamaged.
Thanks to our financing partner, Bread, you can now pay for your order over 12 or 24 months at competitive interest rates, or over 3 months at as low as 0% APR*
Bread offers clear, simple financing for your online purchases in just a few clicks. When you're ready to buy, click on the Pay Over Time button and follow the simple application process. If you pre-qualify, you'll be shown the monthly cost of the item. You can quickly check out or, if you'd like to continue shopping, simply add the item to your shopping bag and choose Bread as your method of payment when you check out.
*Subject to approval of credit application. Rates range from 0% to 29.99% APR, resulting in, for example, 24 monthly payments of $46.14 USD at 9.99% APR, per $1,000 borrowed. APRs will vary depending on credit qualifications, loan amount, and term. Bread® pay-over-time plans are loans made by Comenity Capital Bank.
Our Diamond Hybrid® and Lab-Grown Gemstones have a warranty to protect against all manufacturing defects such as color change or chipping; we even provide a significant discount on a new stone should yours be accidentally damaged (not a defect).
MiaDonna is excited to partner with Jewelers Mutual, a leading Insurance Group that offers comprehensive repair or replacement coverage that protects your fine jewelry from loss, theft, damage, and disappearance worldwide. Jewelers Mutual provides insurance for all types of fine jewelry including, but not limited to rings, watches, necklaces, earrings, bracelets and more! You will receive insurance information in your order.
We also recommend contacting your renters or homeowners insurance to add your jewelry to your policy.
Please contact us if you need your ring sooner than 10-14 business days. We can typically complete standard designs in 7-10 business days, with a rush. There is a $150 standard fee for rushed items, which does not include expedited shipping. Please note that all jewelry is made to order so neither rush nor standard orders have a guaranteed completion/ship date and we are not responsible for shipping delays. If you need an item right away, our Ready-To-Ship (RTS) Products can be shipped out the same day if purchased by Noon, pacific time.
Yes. Every order shipped to a registered delivery address within the United States automatically receives FREE highly-insured, signature required UPS 2-Business Day Air shipping. International orders are shipped highly insured and signature required via FedEx International Priority shipping.
Absolutely! MiaDonna offers one complimentary ring resizing (excludes shipping) within the first 90 days of shipment, limited to one full ring size either way when within the jeweler’s recommended sizing range for the ring style. If the ring needs to be resized more than one size in either direction, this will incur a resize charge as the ring may need to be completely remade.
It is very important that you know the exact size you would like your ring to be resized to, as sizing up or down more than half a size may compromise the integrity of the ring design. Should you need sizing that is more than half a size up or down, then we may need to evaluate your mounting first.
Our diamonds and gems are either grown in a modern day lab environment or sourced from a recycled origin. Diamonds still fund wars and ravage the environment, but it doesn’t have to be that way. Lab-grown diamonds from MiaDonna are more beautiful, have 7 times less the environmental impact and no negative humanitarian concerns.
Our precious metals are 100% recycled. Competitors stating they use recycled metals typically only use 60%. Mining gold can be more detrimental to humanity and the environment than diamonds. Cyanide is mixed with ore to remove gold which then leaks into the water supply and gold funded wars are still raging on.
All our jewelry is made to order and handcrafted in the USA, using a high gram weight of metal. Most other jewelry companies get their rings made overseas in prestocked, limited sizes and lower gram weights. To offset the carbon emissions to ship you your jewelry to you, we also plant one tree, through One Tree Planted.