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Refund policy

Shop with confidence! MiaDonna offers FREE 60-day returns, including FREE FedEx shipping, and no re-stocking fees. If you're not completely satisfied with your purchase, you have 60 days from the original shipment date to return or exchange it.

The following policies apply to all domestic and international returns:

Timeline: Returns may be requested by you within the 60-day return window, calculated from the time your original order shipped. Requests for returns outside of the 60-day return window will not be approved. Once your return is approved, you have 7 days to ship your return.

Condition: All items must be in their original, unworn, and undamaged condition, and must include all original documentation.

Accessories: Returns must include all free accessories. These include any gift bags, jewelry boxes, jewelry cleaners, or Free Gift with Purchase that were included in the original shipment. Should a Free Gift with Purchase not be included in the return, the retail value of the Free Gift will be withheld from the refund.

Certificates: Returned jewelry and/or diamonds must include the lab grown diamond certificate (where applicable). A $50 replacement fee will apply for each missing certificate.

Address Finalization: For security purposes, the shipping address cannot be changed or re-directed once your order has been placed. Please ensure the address is correct at checkout.

Eligible Items & Refunds: All Ready-to-Ship items, Made-to-Order items, loose stones, Custom Jewelry, and Special Orders, including engraved items, may be returned.

Most items will be refunded to the original form of payment.

Custom jewelry and special orders will be refunded to store credit only. Store credit may be applied toward a subsequent custom or special order one time; after that, the purchase is considered final sale and is not eligible for return or exchange.

Ineligible Items: The following items will not be accepted for return, and refunds will not be given.

  • Orders outside their 60-day return window.
  • Items that have been engraved, altered, modified, repaired, or re-sized by any other party other than MiaDonna or its affiliates.
  • Jewelry or loose stones showing wear, damage, or signs of setting.
  • Final Sale items (disclosed on the product detail page or by store associate)
  • Packages without a Return Authorization Number (RA Number)
  • Packages refused upon delivery

Visit our Returns & Exchanges page for full details and return instructions.

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