Australia Customer Care
MiaDonna is a global company with strong Australian roots. Both the MiaDonna Founder and General Manager hail from Sydney and Adelaide respectively, and are proud and honored to serve a strong and loyal Australian customer base. As such, we wish to make the international buying process as seamless as possible for our valued Australian customers.
Here is an overview of the important information customers shipping to Australia should know before purchasing online from MiaDonna.
Shipping Fees and Timeline
MiaDonna charges a $50 USD shipping fee on all orders shipped to Australia which includes insurance. All orders are shipped via FedEx International Priority (signature required) which takes one business day to reach Australia, then on average 1-10 business days to be inspected and released from customs. The timeline for release is up to the Australian Customs Department, and unfortunately, MiaDonna has no way to expedite this process.
Duties & Taxes
MiaDonna does not collect import fees or GST (10%) at the time of order. Any associated fees will be payable to the Australian Customs Department.
Australian import duties on a lab-grown diamond engagement ring is 5% the cost of the ring over $1,000 (AUD).
If you purchase a loose lab-grown diamond (not set in a ring setting), you will not be required to pay import duties.
Good & Service Tax
A Goods and Service Tax (GST) of 10% will be applied to all orders imported into Australia. GST will need to be paid on the value of the goods imported at the same time and in the same manner as customs duty is paid. The value of the taxable importation is the sum of:
- the customs value (CV) of the imported goods
- any duty payable the amount paid or payable to transport the goods to Australia and to insure the goods for that transport (shipping fees)
Most jewelry orders will be subject to a ‘Formal Entry Fee’ also payable at the same time as the GST and customs duty:
- Orders valued at $1,000 - $10,000 AUD may incur a one-time $83 AUD Formal Entry Fee
- Orders valued over $10,000 AUD may incur a one-time $185 AUD Formal Entry Fee
MiaDonna processes all transactions in USD. For your convenience, we provide an estimate AUD price that is based on real-time currency exchange rates updated on a daily basis.
MiaDonna offers a 30-day return policy on all orders shipped to Australia excluding custom and sales items. Please read our official return policy for full terms and conditions.
To return your order, please email email@example.com to request your RMA number and return instructions. MiaDonna will provide a full refund on a returned product providing it meets our return guidelines, less the original $50 shipping fee which is non-refundable. Unfortunately, we are unable to cover shipping costs back to our facility.
It should also be noted that duties and associated customs fees will not be refunded if the item/order is returned because you changed your mind, the item doesn't fit, or because you do not like the item. Please refer to the Australian Border Force website for further information.